2011 - Taiwan Liu Chengxi teacher - excellent course - excellent customer service skills

 2011 - Taiwan Liu Chengxi teacher - excellent course - excellent customer service skills
Speaker: Taiwan Liu Chengxi teacher curriculum planning
description:
today's society, each firm's managers are faced with such a reality, competition opponents more and more, and began the ever-changing customer requirements. China's accession to the World Trade Organization, the service will become more intense competition in the industry will become the core of system innovation, strategic alliances,UGGs, business innovation, technological innovation, enhance customer service levels will be the logistics important strategy for businesses to meet the challenges and approaches. how come to the fore, the establishment of core strengths, to win a bigger market, methods, only one customer concerns, attention to customer needs, establish a sound system and the concept of customer service, improve customer service! change in customer service ideas,Bailey UGG boots, attitudes and understanding of the customer such as access to customer identity is the key to market success. so that more companies have customer loyalty to increase customer satisfaction; the course through the language of daily life and real case to customer service theory, methods, communication skills, customer service,cheap UGG boots, execution and interpretation of the implementation, etc., and different types of customer service techniques and methods for handling customer complaints and be refined, summarized insights and sublimation, and combine ideas in daily life ., note this course can enterprises improve customer service levels, access to real huge gains, it is worth to learn and learn from each service.
Course Objectives:
to help students how to use customer-oriented strategy operational skills, and then reached a value exchange with customers to enhance performance.
know the service is related to the business matter of survival, and establish customer service
sincere desire to establish a correct attitude towards learning, the use of excellent customer relationship management skills to win customer and have customer
effective customer relationship and communication skills, improve customer satisfaction.
to grasp the handling of customer complaints and customer complaint handling skills to good to quell customer dissatisfaction, increase customer satisfaction
Application marketing, customer service
of thinking to do to learn how to develop new accounts while maintaining customer
teachers learn how to do customer care and management of the four core skills
implementation through case studies and learning exercises
Students object:
marketing manager, assistant manager; bank account manager, store manager and so on.
teaching methods:
through the instructor easy to understand, humorous, unique presentation of opinion, to make learning easy and pleasant < br> Lecturer industry experience, the actual situation can be resolved for the instructor
extensive practical experience with the operating practices that enable students to learn that for cases with
analysis and research, theory and practice can be fully integrated
Course Objectives:
to help students how to use customer-oriented operational skills strategy, and then reached a value exchange with customers to enhance performance.
know the service is related to the business matter of survival, foster the genuine will of the customer service < br> a correct attitude towards learning,UGG bailey button, the use of excellent customer relationship management skills to win customers and have the customer
effective customer relationship and communication skills, improve customer satisfaction.
to grasp the handling of customer complaints and customer complaint handling skills so good to quell customer dissatisfaction, increase customer satisfaction
application of marketing thinking to do customer service
learn how to develop new customers while maintaining customer
teachers learn how to do maintenance and management of the four customer
core skills through case analysis and exercises to implement student learning outcomes
object:
marketing manager, assistant manager; bank account manager, store manager and so on.
teaching methods:
through Lecturer in layman's language, humor, presentation and originality, to make learning easy and pleasant
industry experienced lecturers, the actual situation can be resolved for the instructor
extensive practical experience with the operating practices that enable students to learn the use of
for the case analysis and research, theory and practice can be fully integrated
Course Outline: 2 days 12 hours (9:00-12:00; 14:00-17:00)
Part One: Customer Service
by the departure from a customer satisfaction.
sense of service and customer-oriented quality of service customer satisfaction customer service

the basic principles of the characteristics of service personnel should have the spirit of customer service
< br> Service Quality
attributes to measure quality of service quality attributes are classified table

service quality ring